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How do you handle journey mapping when we moved to a quarterly cadence?

owen_rourke_53913

We measured the health score before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Journey Mapping

Comments

lena_marsh_f7fda

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

carl_pace_87a3e

Honestly CES tracking didn't move CSAT for us. Intercom did more.

yuki_voss_03be8

Honestly auto-theming didn't move response rate for us. Marketo did more.

gus_sato_1d513

Honestly CES tracking didn't move the health score for us. Slack did more.

ned_boyd_5a097

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

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