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Stopping NPS from sliding after volume tripled after launch?

wade_ng_85837

We measured time-to-resolution before and after turning on dashboards. The result surprised us. Anyone seen the same?

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Comments

carl_reyes_0db18

Worth checking your CSAT window. Ours was skewed until we narrowed it.

omar_reyes_951c7

Curious what cadence you landed on. We over-asked and renewal rate tanked.

felix_frei_f16f3

Honestly the in-app survey didn't move time-to-resolution for us. HubSpot did more.

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