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Is there a way to break out churn by trial users?

wade_trin_45fca

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?

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nadia_holt_4588d

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

tom_mehta_7563a

Curious what cadence you landed on. We over-asked and renewal rate tanked.

yuki_rourke_140bf

Following. We're about to do the same thing for trial users.

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