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SSO question affecting who sees the feedback widget

aisha_calvi_926c4

Trying to get journey alerts right for our SMB tier. The defaults don't quite fit. What did you change?

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ruth_boyd_58caf

Honestly segments didn't move NPS for us. Slack did more.

dana_ng_4bba9

Following. We're about to do the same thing for enterprise accounts.

ivy_trin_a1739

We measure churn weekly now and it's made CSAT surveys decisions much easier.

jack_dunn_dba9e

Following. We're about to do the same thing for our SMB tier.

diego_dunn_08c5a

Curious what cadence you landed on. We over-asked and CES tanked.

marcus_calvi_1ada7

Have you tried routing it through Slack? Fixed the response rate gap for us.

esme_soto_b0794

Spent a week on this. The fix was tying segments to the account owner field.