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Our playbook for journey mapping across enterprise accounts

nadia_frei_6dcec

Posting this for renewals at risk. We care most about CSAT and I'm not sure response routing is the lever. Talk me out of it?

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aisha_pace_06c6b

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

diego_reyes_33c68

+1. The Slack step is where ours kept breaking.

maya_voss_795a7

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

nadia_trin_8a6a7

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

nina_rourke_a040f

+1. The Jira step is where ours kept breaking.

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