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Stopping CSAT from sliding after we moved to a quarterly cadence?

esme_rourke_ec05b

Half our team lives in Segment, so getting journey alerts data in there matters. How clean has that been for you?

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CSAT

Comments

paul_calvi_964c7

+1. The Segment step is where ours kept breaking.

aisha_marsh_32bcf

Honestly NPS surveys didn't move churn for us. Segment did more.

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