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What worked for us setting up the feedback widget

tom_marsh_d052f

We measured response rate before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Comments

tom_soto_6410d

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

tara_quinn_e4ba2

We measure churn weekly now and it's made CES tracking decisions much easier.

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