Posting this for our SMB tier. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?
Following. We're about to do the same thing for new onboarding cohorts.
Curious what cadence you landed on. We over-asked and the health score tanked.
Spent a week on this. The fix was tying session replay to the account owner field.
Following. We're about to do the same thing for self-serve users.
We hit this too. Scoping dashboards to enterprise accounts first made it manageable.
