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What we shipped with journey mapping this quarter

sam_okafor_772b7

We measured NPS before and after turning on segments. The result surprised us. Anyone seen the same?

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Comments

gus_trin_f3f07

Honestly journey mapping didn't move CSAT for us. Salesforce did more.

dana_frei_8a540

Following. We're about to do the same thing for self-serve users.

wade_soto_07465

Have you tried routing it through Zendesk? Fixed the CES gap for us.

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