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Our playbook for NPS surveys across enterprise accounts

yuki_nair_e8f42

We measured renewal rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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nadia_sato_590e0

Spent a week on this. The fix was tying session replay to the account owner field.

aisha_akoto_04a64

We hit this too. Scoping CSAT surveys to trial users first made it manageable.

owen_rourke_11304

Curious what cadence you landed on. We over-asked and the health score tanked.

ravi_voss_36d24

We hit this too. Scoping segments to enterprise accounts first made it manageable.

nadia_ng_056b8

We measure churn weekly now and it's made NPS surveys decisions much easier.

felix_marsh_7a406

We measure the health score weekly now and it's made dashboards decisions much easier.