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Template: closing the loop on our SMB tier in 24h

hana_calvi_fbc59

Trying to get the feedback widget right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

jack_mehta_619e7

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

marcus_akoto_7a5b6

Worth checking your CES window. Ours was skewed until we narrowed it.

nadia_carr_94d66

We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.

cole_boyd_69817

+1. The HubSpot step is where ours kept breaking.

yuki_akoto_53b6c

Spent a week on this. The fix was tying dashboards to the account owner field.

owen_sato_9f57e

Spent a week on this. The fix was tying CSAT surveys to the account owner field.