Quick one. Since we added a second product line, our response rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Spent a week on this. The fix was tying CES tracking to the account owner field.
Same setup here. In our case it came down to response routing being too broad.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
+1. The Salesforce step is where ours kept breaking.
