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How do you handle auto-theming when volume tripled after launch?

ivy_pratt_85450

We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

cole_pace_e7940

Following. We're about to do the same thing for trial users.

jack_dunn_96383

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

omar_webb_a4be6

Spent a week on this. The fix was tying auto-theming to the account owner field.

bea_nair_ddbe7

Curious what cadence you landed on. We over-asked and NPS tanked.

felix_soto_e66b6

Worth checking your CES window. Ours was skewed until we narrowed it.

hana_trin_82283

Have you tried routing it through Segment? Fixed the CES gap for us.