Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure segments is the lever. Talk me out of it?
Following. We're about to do the same thing for trial users.
Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.
We hit this too. Scoping CES tracking to our SMB tier first made it manageable.
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping session replay to enterprise accounts first made it manageable.