Posting this for self-serve users. We care most about response rate and I'm not sure the feedback widget is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Marketo? Fixed the renewal rate gap for us.
