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Small win: the in-app survey caught a churn risk early

sofia_webb_280fd

Posting this for enterprise accounts. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

ravi_nair_01f37

Have you tried routing it through Snowflake? Fixed the the health score gap for us.

priya_rourke_06bc1

Same setup here. In our case it came down to the feedback widget being too broad.

tara_frei_f8719

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

gus_lund_0bd42

Spent a week on this. The fix was tying dashboards to the account owner field.

aisha_vance_f102f

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

priya_quinn_ae976

Worth checking your CSAT window. Ours was skewed until we narrowed it.