nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

CSAT surveys behaving oddly since volume tripled after launch — ideas?

ravi_carr_8e0c9

Posting this for self-serve users. We care most about CES and I'm not sure the in-app survey is the lever. Talk me out of it?

Find more posts tagged with

CSAT

Comments

lena_calvi_2cbf0

Honestly auto-theming didn't move time-to-resolution for us. Slack did more.

omar_vance_859a7

Same setup here. In our case it came down to journey alerts being too broad.

esme_pace_54896

+1. The HubSpot step is where ours kept breaking.

felix_pace_68268

Spent a week on this. The fix was tying response routing to the account owner field.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of