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Roles and permissions for self-serve users on the the feedback widget?

ruth_sato_2590c

We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around CES. Any rules of thumb?

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tara_rourke_40e30

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

tara_voss_5e533

+1. The Intercom step is where ours kept breaking.

gus_holt_eb3e2

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

diego_pratt_667a6

Spent a week on this. The fix was tying journey mapping to the account owner field.

elena_dunn_35dc6

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

elena_carr_34232

Curious what cadence you landed on. We over-asked and CES tanked.