Posting this for enterprise accounts. We care most about churn and I'm not sure CES tracking is the lever. Talk me out of it?
Worth checking your response rate window. Ours was skewed until we narrowed it.
Honestly CSAT surveys didn't move renewal rate for us. Slack did more.
+1. The Zapier step is where ours kept breaking.
Same setup here. In our case it came down to journey mapping being too broad.
+1. The Snowflake step is where ours kept breaking.