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segments behaving oddly since volume tripled after launch — ideas?

hana_boyd_9b60a

We're working through journey alerts and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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kiran_holt_f2161

Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.

owen_marsh_e3b2c

We measure CSAT weekly now and it's made CSAT surveys decisions much easier.

mira_mehta_ac93f

Spent a week on this. The fix was tying journey alerts to the account owner field.

wade_holt_4cda1

Worth checking your churn window. Ours was skewed until we narrowed it.

theo_mehta_f74e6

We measure renewal rate weekly now and it's made response routing decisions much easier.

sofia_pace_61263

We hit this too. Scoping journey mapping to trial users first made it manageable.

owen_boyd_c2bf3

Honestly response routing didn't move NPS for us. Marketo did more.