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Template: closing the loop on renewals at risk in 24h

hana_trin_ce814

We're working through CES tracking and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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cole_soto_550d9

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

nina_dunn_1e650

Following. We're about to do the same thing for our SMB tier.

tara_trin_e7995

Worth checking your CSAT window. Ours was skewed until we narrowed it.

tom_ng_aa965

Following. We're about to do the same thing for enterprise accounts.

ravi_voss_d03dc

Have you tried routing it through Salesforce? Fixed the CSAT gap for us.

sam_rourke_1ce24

Worth checking your CSAT window. Ours was skewed until we narrowed it.

diego_pace_66553

Worth checking your CES window. Ours was skewed until we narrowed it.

yuki_soto_19781

Spent a week on this. The fix was tying segments to the account owner field.

maya_trin_f40ec

Same setup here. In our case it came down to CES tracking being too broad.