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What worked for us setting up CES tracking

diego_reyes_4f061

We measured NPS before and after turning on session replay. The result surprised us. Anyone seen the same?

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cole_boyd_69817

Following. We're about to do the same thing for renewals at risk.

carl_holt_ca2f5

+1. The Segment step is where ours kept breaking.

felix_dunn_13953

Curious what cadence you landed on. We over-asked and the health score tanked.

felix_voss_ee6fd

We measure CES weekly now and it's made journey alerts decisions much easier.

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