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How do you handle journey alerts when we moved to a quarterly cadence?

sofia_nair_dbee1

We measured response rate before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Journey Mapping

Comments

yuki_holt_c5b05

Curious what cadence you landed on. We over-asked and CES tanked.

jack_pratt_60d4b

+1. The Segment step is where ours kept breaking.

nadia_rourke_8cd68

Honestly auto-theming didn't move churn for us. Zapier did more.

nadia_carr_d56c0

We measure CSAT weekly now and it's made journey mapping decisions much easier.

dana_nair_95861

Spent a week on this. The fix was tying dashboards to the account owner field.

sofia_sato_84d00

We measure renewal rate weekly now and it's made CES tracking decisions much easier.