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How we cut the health score reporting from days to minutes

ruth_frei_8c24b

We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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paul_carr_2676e

Same setup here. In our case it came down to CES tracking being too broad.

zoe_mehta_6ec72

We measure NPS weekly now and it's made the feedback widget decisions much easier.

wade_quinn_c5d99

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

esme_boyd_3c8ce

Worth checking your NPS window. Ours was skewed until we narrowed it.

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