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How do you handle segments when we added a second product line?

paul_mehta_1d772

Trying to get NPS surveys right for our SMB tier. The defaults don't quite fit. What did you change?

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mira_soto_6dc7f

Spent a week on this. The fix was tying journey alerts to the account owner field.

maya_rourke_ab737

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

omar_voss_f2116

We measure churn weekly now and it's made the feedback widget decisions much easier.

yuki_carr_ddc04

We hit this too. Scoping segments to enterprise accounts first made it manageable.

sam_okafor_3f5b1

+1. The Salesforce step is where ours kept breaking.

sofia_quinn_b7f83

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

esme_rourke_76fa0

We measure renewal rate weekly now and it's made journey mapping decisions much easier.