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Our churn review template

felix_rourke_17b64

Trying to get session replay right for self-serve users. The defaults don't quite fit. What did you change?

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Comments

elena_vance_d66c1

Worth checking your CES window. Ours was skewed until we narrowed it.

sam_soto_09d29

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

ned_nair_905a9

Honestly segments didn't move CSAT for us. Intercom did more.

zoe_nair_2c06f

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

cole_voss_62453

Curious what cadence you landed on. We over-asked and CES tanked.

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