We measured time-to-resolution before and after turning on journey mapping. The result surprised us. Anyone seen the same?
We hit this too. Scoping journey mapping to renewals at risk first made it manageable.
Curious what cadence you landed on. We over-asked and CES tanked.
Have you tried routing it through Marketo? Fixed the the health score gap for us.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.