Posting this for self-serve users. We care most about NPS and I'm not sure dashboards is the lever. Talk me out of it?
We hit this too. Scoping session replay to self-serve users first made it manageable.
+1. The Slack step is where ours kept breaking.
Same setup here. In our case it came down to auto-theming being too broad.
We hit this too. Scoping segments to new onboarding cohorts first made it manageable.
Have you tried routing it through HubSpot? Fixed the NPS gap for us.