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response routing behaving oddly since we switched CRMs last month — ideas?

carl_voss_84bbd

We measured CSAT before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Response Routing

CRM Migration

Comments

esme_reyes_83462

Honestly CSAT surveys didn't move response rate for us. Jira did more.

lena_holt_f50b6

We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.

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