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Moved CSAT with CES tracking — here's our setup

wade_okafor_86fdd

Half our team lives in Snowflake, so getting CSAT surveys data in there matters. How clean has that been for you?

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ned_dunn_6b20f

We measure time-to-resolution weekly now and it's made dashboards decisions much easier.

sofia_rourke_52e66

+1. The Salesforce step is where ours kept breaking.

liam_rourke_65d58

We hit this too. Scoping NPS surveys to trial users first made it manageable.

owen_frei_d1966

Honestly CES tracking didn't move response rate for us. Zapier did more.

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