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What worked for us setting up response routing

tara_hale_ca182

We measured renewal rate before and after turning on segments. The result surprised us. Anyone seen the same?

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Comments

hana_marsh_28708

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

yuki_calvi_5477b

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

nina_quinn_033bf

Worth checking your churn window. Ours was skewed until we narrowed it.

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