Trying to get journey alerts right for trial users. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for new onboarding cohorts.
We hit this too. Scoping session replay to self-serve users first made it manageable.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.
