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SSO question affecting who sees NPS surveys

ravi_vance_41230

Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a response routing config issue or are we reading it wrong?

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Comments

nina_hale_f8c0e

Same setup here. In our case it came down to the in-app survey being too broad.

priya_trin_96a46

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

theo_quinn_30ce2

Same setup here. In our case it came down to session replay being too broad.

theo_quinn_97f14

+1. The Jira step is where ours kept breaking.

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