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How do you handle session replay when we added a second product line?

tara_ng_71349

Half our team lives in Slack, so getting CES tracking data in there matters. How clean has that been for you?

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Session Replay

Comments

felix_holt_c4e62

Have you tried routing it through Slack? Fixed the response rate gap for us.

theo_ng_82e56

Curious what cadence you landed on. We over-asked and NPS tanked.

nadia_rourke_8bfad

Honestly session replay didn't move time-to-resolution for us. Snowflake did more.

ravi_holt_568a5

Honestly CES tracking didn't move CSAT for us. Segment did more.

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