We measured time-to-resolution before and after turning on dashboards. The result surprised us. Anyone seen the same?
We hit this too. Scoping segments to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and churn tanked.
Spent a week on this. The fix was tying response routing to the account owner field.
Have you tried routing it through Intercom? Fixed the the health score gap for us.
Honestly dashboards didn't move renewal rate for us. Zendesk did more.
