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How do you handle segments when we added a second product line?

nina_rourke_8de96

We measured response rate before and after turning on session replay. The result surprised us. Anyone seen the same?

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felix_voss_eb18e

Honestly segments didn't move CSAT for us. Slack did more.

tom_holt_5c58e

Spent a week on this. The fix was tying auto-theming to the account owner field.

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