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Small win: session replay caught a churn risk early

carl_pratt_fa351

Posting this for trial users. We care most about NPS and I'm not sure response routing is the lever. Talk me out of it?

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kiran_boyd_0f0bc

Following. We're about to do the same thing for trial users.

paul_soto_0cc90

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_mehta_43646

Have you tried routing it through Zapier? Fixed the CES gap for us.

mira_rourke_47acd

Same setup here. In our case it came down to auto-theming being too broad.

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