We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?
Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.
Following. We're about to do the same thing for trial users.
We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Same setup here. In our case it came down to NPS surveys being too broad.
