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Jira sync dropping response rate — anyone seen this?

marcus_trin_4da26

Posting this for renewals at risk. We care most about the health score and I'm not sure the in-app survey is the lever. Talk me out of it?

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ravi_soto_00019

Worth checking your the health score window. Ours was skewed until we narrowed it.

sofia_dunn_6914b

Following. We're about to do the same thing for new onboarding cohorts.

ravi_vance_35ce6

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

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