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Stopping CSAT from sliding after we switched CRMs last month?

paul_voss_c1cbe

We're working through CES tracking and we rolled it out to the support team. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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CSAT

CRM Migration

Comments

lena_nair_6a05a

Honestly segments didn't move response rate for us. Microsoft Teams did more.

maya_vance_242cb

+1. The HubSpot step is where ours kept breaking.

felix_carr_3af09

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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