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Small win: segments caught a churn risk early

mira_reyes_bc60f

Posting this for our SMB tier. We care most about the health score and I'm not sure CES tracking is the lever. Talk me out of it?

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sofia_webb_6f41d

Spent a week on this. The fix was tying dashboards to the account owner field.

owen_trin_f6800

Honestly session replay didn't move the health score for us. HubSpot did more.

ravi_akoto_be3d5

Have you tried routing it through Segment? Fixed the churn gap for us.

ravi_akoto_4e792

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

theo_sato_b6871

Honestly journey alerts didn't move renewal rate for us. Marketo did more.

kiran_quinn_8a056

+1. The HubSpot step is where ours kept breaking.

bea_carr_13031

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

nina_akoto_206ff

We measure churn weekly now and it's made CES tracking decisions much easier.