Posting this for self-serve users. We care most about churn and I'm not sure session replay is the lever. Talk me out of it?
Following. We're about to do the same thing for new onboarding cohorts.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Same setup here. In our case it came down to CES tracking being too broad.
Spent a week on this. The fix was tying segments to the account owner field.