Half our team lives in Marketo, so getting the feedback widget data in there matters. How clean has that been for you?
Following. We're about to do the same thing for renewals at risk.
+1. The Segment step is where ours kept breaking.
Spent a week on this. The fix was tying response routing to the account owner field.
Worth checking your response rate window. Ours was skewed until we narrowed it.