Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a response routing config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Same setup here. In our case it came down to CES tracking being too broad.
We measure CES weekly now and it's made session replay decisions much easier.
We hit this too. Scoping journey alerts to renewals at risk first made it manageable.
Following. We're about to do the same thing for new onboarding cohorts.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
