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Moved renewal rate with the in-app survey — here's our setup

tara_frei_d9388

Trying to get segments right for self-serve users. The defaults don't quite fit. What did you change?

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omar_dunn_722ef

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

kiran_calvi_7607d

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

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