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Template: closing the loop on enterprise accounts in 24h

zoe_webb_4a890

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a response routing config issue or are we reading it wrong?

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tara_ng_4fb7e

Spent a week on this. The fix was tying segments to the account owner field.

ned_rourke_5bdda

Curious what cadence you landed on. We over-asked and response rate tanked.

ravi_trin_dc59f

Honestly session replay didn't move CES for us. Salesforce did more.

omar_quinn_9311a

We hit this too. Scoping auto-theming to trial users first made it manageable.

yuki_ng_a17f3

Have you tried routing it through Slack? Fixed the churn gap for us.

dana_mehta_b0228

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

dana_ng_4bba9

Have you tried routing it through Slack? Fixed the renewal rate gap for us.