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Zendesk integration setup tips for renewals at risk?

sam_marsh_d4218

Posting this for new onboarding cohorts. We care most about CES and I'm not sure segments is the lever. Talk me out of it?

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nadia_dunn_43f56

Spent a week on this. The fix was tying segments to the account owner field.

ruth_holt_87a42

Worth checking your response rate window. Ours was skewed until we narrowed it.

priya_vance_a99ce

Worth checking your the health score window. Ours was skewed until we narrowed it.

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