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Stopping response rate from sliding after we scaled past 5,000 accounts?

nina_quinn_fb58a

Posting this for renewals at risk. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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Response Rate

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zoe_boyd_4c1cc

Honestly response routing didn't move NPS for us. Segment did more.

felix_marsh_07ba4

+1. The Salesforce step is where ours kept breaking.

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