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Our playbook for dashboards across renewals at risk

theo_sato_c73a3

Posting this for renewals at risk. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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lena_reyes_0a48e

Following. We're about to do the same thing for our SMB tier.

jack_marsh_dd4c7

Have you tried routing it through Slack? Fixed the NPS gap for us.

hana_mehta_80e38

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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