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Small win: NPS surveys caught a churn risk early

marcus_quinn_d9e58

We measured response rate before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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kiran_sato_19a41

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

wade_vance_48001

+1. The Zendesk step is where ours kept breaking.

felix_pratt_d97d6

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

maya_quinn_b50ad

Following. We're about to do the same thing for trial users.

maya_webb_451e6

Honestly dashboards didn't move time-to-resolution for us. Jira did more.

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